Política de envío

📦 Shipping Policy – Natural Shape

At Natural Shape, we are committed to delivering your orders reliably and efficiently from our fulfillment points in Miami, Florida (USA) and Bogotá, Colombia, depending on your location.

1. Shipping Coverage

We offer shipping to:

  • United States (domestic orders)

  • Colombia (domestic orders)

  • International destinations served by our logistics partners (FedEx, USPS, and selected local carriers)

Please note: delivery availability depends on the current coverage of our partner carriers. Certain countries or regions may be excluded.

2. Shipping Carriers

  • USA orders: Shipped via USPS

  • International orders: Shipped via FedEx (from either Miami or Bogotá, depending on availability)

  • Colombian domestic orders: Shipping carrier to be defined. You will be notified at checkout once confirmed.

3. Estimated Delivery Times

  • United States

    • Standard: 5–10 business days

    • Priority: 2–5 business days

    • Express: 1 business day

  • International orders

    • Accelerated shipping: 5–12 business days

    • Customs and local conditions may affect delivery time

  • Colombia (national)

    • Estimated delivery time depends on the carrier selected. We will provide this information prior to shipment.

4. Processing Time

All orders are processed within 2 business days after payment confirmation.
Processing may take slightly longer during sales, holidays, or peak seasons.

5. Shipping Costs

  • Standard shipping is included in all product prices (free shipping).

  • Expedited shipping options (express or special delivery) are available at an additional cost, calculated at checkout.

  • For international orders (outside USA or Colombia), customs duties, taxes, or import fees are the responsibility of the customer and must be paid upon delivery.

Please note: carriers may hold packages until all outstanding duties or taxes are paid by the recipient.

6. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package.

7. Delays or Exceptions

While we work with trusted carriers, we are not responsible for delays caused by customs processing, carrier issues, weather conditions, or other unforeseen circumstances beyond our control.