Información de contacto

📩 Contact Us – Natural Shape

We're here to help you feel supported and confident—before, during, and after your purchase. If you have any questions about our products, your order, shipping, or sizing, don't hesitate to reach out.

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📨 Customer Service Email

naturalshapeinternational@gmail.com
We respond within 24–48 business hours, Monday through Friday.

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📦 Order-related Inquiries

For questions about an existing order, please include:

• Your full name

• Order number

• A brief description of your request

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📍 Our Locations

🇺🇸 United States – Retail Store

Geras Store – Miami
📍 1913 NW 20th Street, Miami, Florida 33142
Our store is open to the public. You are welcome to visit us during business hours to explore our products or complete your purchase in person.

🇨🇴 Colombia – Manufacturing Facility

Natural Shape Production HQ – Bogotá D.C.
Our facility in Bogotá is not open to the public. However, if you have a special case that requires an in-person review or delivery, you may request an appointment in advance by contacting our support team.

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🤝 Business Inquiries & Partnerships

Interested in stocking Natural Shape or collaborating with us?
Let´s talk. Please send your proposal to:
naturalshapeinternational@gmail.com

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🔁 Exchanges or Quality Concerns

If you believe your product qualifies for review (manufacturing defect or order error), email us on the same day of delivery with clear photos and your order number. We'll review your case promptly and offer a fair solution in line with our return policy.